There is no easy answer. It's simply confusing. I'm no politician or guru of human interaction, but I know that seminars and PSAs fail hard. Truth is, you can't retrain hate. If the behavior is there, and the desire to engage in that behavior is strong, nothing can be done, other than show them the effects of their behavior through theropy. I don't have another answer.
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If eyes really were windows to the soul, I'd always keep mine closed...
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